Commercial Terms of Sale & Complete Policy Agreement

The Core Rule

Unless a product page expressly states otherwise, custom, personalized, printed-to-order, cut-to-order, and made-to-order products are ALL SALES FINAL once Production begins.

Custom products are not eligible for return or cash refund because of buyer’s remorse, event cancellation, changed plans, duplicate purchase, customer ordering error, inability to use the product, or dissatisfaction based on a preference that was not made an express order requirement.

When Production Begins

Production begins when VoyagePrint performs or commits order-specific work, including image processing, design, proof preparation, file setup, machine programming, material allocation, scheduling, printing, cutting, finishing, or packaging. Automated products may enter Production immediately after checkout.

Once Production begins, cancellation and changes are unavailable except where VoyagePrint agrees in writing or applicable law requires otherwise.

Pre-Production Cancellations

VoyagePrint may approve a cancellation before Production. Approved cancellations may be reduced by payment-processing fees, design or proof charges, stock-image charges, setup work, administrative costs, and other nonrecoverable expenses already incurred.

A voluntary pre-production cancellation is not guaranteed merely because the request was submitted shortly after checkout.

Verified VoyagePrint Errors

A verified VoyagePrint error is a material production defect, wrong product, material omission, or other failure directly caused by VoyagePrint and not resulting from customer content, approval, instructions, normal manufacturing tolerance, or carrier performance.

For a verified error, VoyagePrint may provide correction, repair, reprint, replacement, replacement of the affected portion, package-price adjustment, store credit, refund, or another commercially reasonable remedy. Unless mandatory law requires a different result, VoyagePrint selects the remedy.

What Is Not a Defect

• ordinary color, crop, cut, size, material, texture, finishing, registration, or machine variation within commercial tolerances;
• low-resolution, blurry, compressed, cropped, dark, or otherwise limited customer images;
• spelling, dates, names, quantities, addresses, product selections, or other customer-supplied information;
• content visible on an approved proof;
• temporary fabric or ink odor associated with production;
• carrier delay, routing error, customs processing, theft after delivery, or event timing.

Reporting a Problem

Visible shipping damage, package shortage, wrong items, and omissions should be reported in writing within forty-eight (48) hours after delivery or pickup. Other claimed manufacturing defects should be reported within seven (7) calendar days after delivery.

Claims should include the order number, a clear description, photographs of the entire product and affected area, packaging photographs when relevant, and any other reasonable evidence requested. The customer must preserve the product and packaging while the claim is reviewed.

Returns and Inspection

Unauthorized returns may be refused, discarded, or returned at the customer’s expense. When VoyagePrint determines that return inspection is necessary, VoyagePrint will provide written instructions and will address reasonable return shipping as required by the circumstances and applicable law.

Using, modifying, installing, discarding, or destroying the claimed product before the review is complete may prevent verification and limit available remedies.

Package-Priced Products

Package pricing reflects design preparation, workflow, production, handling, and fulfillment efficiencies. Individual pieces and duplicate copies are not assigned a retail price by dividing the package total by the number of participants, players, parents, or items.

For an omission in a package-priced order, any authorized monetary adjustment is calculated using the difference between the package price paid and the applicable package price for the quantity actually delivered. VoyagePrint may instead replace the omitted pieces.

Lost and Unshipped Merchandise

If VoyagePrint determines that merchandise was never shipped, became unavailable, or must be canceled under applicable shipping law, VoyagePrint will provide the legally required notice, cancellation right, refund, or other remedy. Store credit will not replace a cash refund where the law requires money to be returned.

A package that was shipped and later delayed, misrouted, or lost by a carrier is handled under the Shipping Policy and may be replaced, refunded, or otherwise resolved according to the evidence and applicable law.

Goodwill Adjustments

A voluntary replacement, refund, discount, credit, or other accommodation is a one-time customer-service decision. It is not an admission of liability, a waiver of these policies, or a promise to provide the same accommodation in another matter.

Mandatory Rights

Nothing in this policy excludes a remedy, warranty, cancellation right, or consumer protection that cannot lawfully be waived. Where mandatory law provides a different result, that law controls only to the required extent.

Production Time and Transit Time

Production time begins only after VoyagePrint has received payment, usable files, required information, and any required approval. Transit time begins after the carrier accepts the shipment.

Business-day estimates exclude weekends and holidays unless a product page expressly states otherwise.

Estimated Dates

Estimated ship dates, target arrival dates, checkout dates, and carrier projections are based on normal conditions and are not guarantees unless VoyagePrint expressly states a written guarantee for the specific order.

A customer’s event date does not convert an estimate into a guarantee. Customers should order with enough time for production, transit, weather, and unexpected delay.

Rush Service

A rush fee moves an eligible order into a priority production position and compensates VoyagePrint for operational disruption. Rush fees are nonrefundable once priority work begins.

Unless expressly stated otherwise in writing, rush service guarantees neither a delivery date nor carrier transit. If a written rush ship commitment is missed solely because of VoyagePrint, the remedy is limited to the rush fee or other remedy stated in the order terms.

Carrier Selection

VoyagePrint may ship through UPS, USPS, FedEx, DHL, freight providers, local couriers, consolidators, or another reasonable carrier. Operational substitutions may occur when they do not materially reduce the purchased service level.

VoyagePrint’s transportation obligation is to package, label, and tender the order appropriately. The carrier controls routing, scans, transportation, delivery attempts, and many delivery conditions.

Address Responsibility

The customer is responsible for the shipping address, unit number, recipient name, access instructions, selected pickup point, and destination eligibility. VoyagePrint is not required to verify customer-provided information.

Address corrections, forwarding, return shipping, reshipment, pickup fees, storage, and carrier charges caused by customer information or destination restrictions are the customer’s responsibility.

Delivery and Risk After Delivery

Delivery is established by carrier records showing delivery to the address, authorized agent, parcel locker, front desk, access point, commercial receiving location, or event pickup location selected for the order.

VoyagePrint is not responsible for porch theft, failure to retrieve, weather exposure after delivery, recipient refusal, access-point storage fees, or loss occurring after recorded delivery, except where applicable law requires otherwise.

Carrier Delays

Weather, network congestion, missed connections, service disruptions, labor shortages, routing mistakes, customs, transportation failure, and inaccurate carrier estimates are outside VoyagePrint’s direct control.

A carrier delay does not ordinarily create a right to cancel a custom order, reject a later-delivered order, recover event expenses, or obtain consequential damages.

Lost Shipments

A shipment is not considered lost merely because a scan is late or the estimated date passes. VoyagePrint may wait for carrier search procedures or a reasonable no-movement period before determining the appropriate remedy.

For a shipment determined to be lost before delivery, VoyagePrint may replace the order, issue store credit, issue a refund, or provide another legally sufficient remedy. Event urgency does not always make a replacement possible before the event.

Damage in Transit

Shipping damage should be reported within forty-eight (48) hours with photographs of the outer box, shipping label, interior packaging, entire product, and damaged area.

The customer must cooperate with inspection and carrier procedures. Discarding the packaging or product may make a carrier claim impossible.

Returned, Refused, and Abandoned Shipments

Returned shipments may be held for reshipment after the customer pays applicable return, correction, and reshipping costs. Products returned because of VoyagePrint’s verified address error will be corrected at VoyagePrint’s expense.

Unclaimed pickup orders and shipments abandoned at an access point may be recycled or disposed of after reasonable notice and are not refundable.

Economy and Remote Destinations

Economy, Alaska, Hawaii, APO/FPO, remote-area, and consolidator services may take substantially longer than ordinary domestic ground service. Some economy services provide delivery confirmation rather than continuous tracking.

The remedy for a verified lost economy shipment may be replacement rather than refund, except where mandatory law requires otherwise.

International Delivery

International orders may be delayed by customs, security screening, local carriers, duties, VAT, tariffs, brokerage, import restrictions, or recipient documentation requirements.

Unless checkout expressly states otherwise, the customer is the importer of record and is responsible for all import charges and compliance. Refusal or inability to pay import charges does not make a custom order refundable.

Force Majeure

VoyagePrint is not liable for delay or failure caused by events beyond reasonable control, including severe weather, fire, flood, earthquake, epidemic, war, terrorism, governmental action, utility failure, cyberattack, carrier disruption, labor dispute, equipment failure, or material shortage.

VoyagePrint will resume performance as commercially reasonable and will provide any cancellation or refund rights required by applicable law.

Commercial Manufacturing Standard

Custom printing and cutting involve machinery, materials, environmental conditions, finishing, and human inspection. The finished product must be evaluated as a custom-manufactured item, not as an enlarged computer screen or mass-produced retail object.

A material departure from the ordered product may qualify as a defect. Ordinary production variation does not.

Color

RGB screens, CMYK printing, device calibration, lighting, ink, coating, fabric, substrate, and production batch all affect perceived color. Exact screen-to-print or prior-order matching is not guaranteed unless a color-critical process is separately purchased and confirmed in writing.

Ordinary shifts in hue, density, saturation, gloss, or appearance under different light are not defects.

Cutting and Contours

Normal variation may occur in edge smoothness, cut path, crop, border width, fine detail, hair, equipment marks, registration, and contour placement. VoyagePrint may simplify or crop artwork where required for structural integrity or manufacturability.

Small nicks, tool-entry points, substrate fibers, and commercially reasonable cutting variation are not defects.

Size and Measurement

Measurements may vary because of crop, aspect ratio, substrate movement, material expansion or contraction, finishing, and machine tolerance. A listed dimension may describe a maximum height or width rather than every dimension of an irregular shape.

A reasonable measurement difference does not constitute a defect.

Materials and Substitutions

Texture, thickness, shade, grain, gloss, stiffness, weave, and other characteristics may vary by batch. VoyagePrint may use a commercially comparable material or production process when the originally contemplated material is unavailable, provided the substitution does not materially change the intended product.

Image Quality

Blurry, compressed, dark, overexposed, cropped, low-resolution, screenshot, social-media, or messaging-app images may produce visible limitations when enlarged. VoyagePrint may reject a file or produce the best commercially reasonable result.

Enhancement does not guarantee reconstruction of authentic missing detail.

AI-Assisted Enhancement

VoyagePrint may use AI-assisted denoising, sharpening, enlargement, reconstruction, background removal, segmentation, or generative fill in its workflow. These processes are interpretive. Minor reconstructed details or differences from the source are not defects when the overall result remains commercially reasonable.

Proofs

Customers must review names, spelling, crop, orientation, image choice, dates, layout, quantities, and other visible content. Approval authorizes production.

Electronic proofs do not accurately simulate color, material texture, coating, reflectivity, exact dimensions, or every production tolerance.

Fabric and Textiles

Temporary ink or manufacturing odor is normal and is not a defect. Cotton and quilted products may be printed, steamed, washed, dried, or pressed during production, but customers should still launder textile products before use according to the product instructions.

Quantity Tolerances

Unless an order says otherwise, applicable high-volume products may vary by up to plus or minus ten percent (10%). An underrun within the stated tolerance is accepted as complete. For an underrun outside the tolerance, VoyagePrint may produce the shortage, provide store credit, or adjust the price of the shortage.

Package-priced Team Heads are governed by their package rules rather than a per-piece division.

Inspection Standard

A defect review considers the product description, approved proof, source file, material, intended viewing distance, manufacturing process, and ordinary commercial tolerance. Extreme magnification or isolated inspection of a nonmaterial variation does not establish a defect.

Your Ownership and Authority

You represent that you own or are licensed to use every photograph, logo, design, mark, name, likeness, and other item submitted to VoyagePrint. You authorize VoyagePrint to process and reproduce the content to fulfill the order.

VoyagePrint is a manufacturing service and does not independently clear copyright, trademark, privacy, publicity, school, league, team, or photographer rights.

Photographers and Licensed Images

Professional photographers often retain copyright. The customer must obtain any license required to print, enlarge, crop, modify, or publicly display the photograph. VoyagePrint may ask for permission evidence but is not required to investigate every file.

Minors and Likeness Rights

By submitting an identifiable minor, you represent that the minor’s parent or legal guardian has authorized the submission and production. Team organizers should obtain appropriate permissions from participating families.

License to Fulfill the Order

You grant VoyagePrint a nonexclusive, worldwide, royalty-free license to host, copy, crop, resize, enhance, transmit, print, cut, assemble, package, and otherwise process Customer Content for production, support, quality assurance, recordkeeping, and dispute resolution.

This license does not transfer your ownership and lasts only as reasonably needed for those purposes.

Portfolio Use and Opt-Out

Unless you opt out in writing, you grant VoyagePrint a limited license to display the finished product or order image in portfolios, samples, social media, website galleries, training, or advertising.

You may opt out by emailing admin@voyageprint.com with the order number. A later opt-out stops reasonable future use but does not require recall of printed or previously distributed materials.

File Responsibility

You are responsible for spelling, punctuation, names, dates, factual content, image selection, quantities, orientation, product options, and file accuracy. VoyagePrint’s review is not proofreading or legal clearance.

Image Enhancement and AI

VoyagePrint may use software and AI tools for enlargement, denoising, sharpening, facial restoration, reconstruction, background removal, color adjustment, and similar production tasks. You authorize this processing as part of fulfillment.

AI-created details are approximations and may not be historically or anatomically exact.

Restricted Content

VoyagePrint may refuse unlawful, fraudulent, infringing, defamatory, threatening, exploitative, malicious, or otherwise prohibited content, as well as content that creates unreasonable risk to employees, suppliers, platforms, or the public.

VoyagePrint may cancel before production and refund the affected merchandise amount when appropriate.

Indemnification

You agree to defend and indemnify VoyagePrint from third-party claims, costs, and reasonable attorneys’ fees arising from Customer Content, missing licenses or permissions, privacy or publicity violations, inaccurate representations, or unlawful instructions, to the extent permitted by law.

Storage and Deletion

VoyagePrint may retain files for production, support, repeat ordering, legal compliance, security, or dispute resolution, but does not guarantee permanent storage. You must keep your own source files. VoyagePrint may delete inactive files at any time when no legal or operational need requires retention.

Program Scope

The Cooperstown / Oneonta program applies only to Team Heads specifically offered with the designated pickup option. It supplements the Commercial Terms and all other applicable policies.

Other products, banners, signs, merchandise, or separate orders are not authorized for shipment to the program pickup location unless VoyagePrint gives written approval.

Designated Pickup Location

Current designated location: The UPS Store, 5001 NY-23, Suite 3, Oneonta, NY 13820. Customers must verify the location displayed at checkout because VoyagePrint may update program logistics.

The pickup point is an independent third party and may charge pickup, storage, forwarding, or handling fees. Those charges are not included unless the product page expressly states otherwise.

Automated Production

The program uses an automated workflow designed for event volume. Orders cannot be canceled or changed after submission once Production begins.

Customers accept ordinary crop, size, color, contour, hair-detail, and image-quality variation described in the Production Standards Policy.

Customer Pickup Responsibility

Delivery to the designated pickup point completes VoyagePrint’s delivery obligation except where law requires otherwise. The customer is responsible for identification, retrieval deadlines, pickup fees, storage fees, forwarding, and communication with the receiving location.

Failure to attend the event or retrieve the shipment does not make the custom order refundable.

Only Authorized Products

The Cooperstown shipping option may be used only for products expressly identified as eligible. Unauthorized products may be separated, rerouted, delayed, returned, or assessed additional shipping or pickup charges.

The customer is responsible for resulting charges and consequences when an ineligible product is directed to the program address without written authorization.

Package Pricing and Duplicate Pieces

The price reflects preparation, workflow, production, handling, and fulfillment for the package. It is not divided among players, parents, participants, or individual duplicate pieces.

For an omitted duplicate or piece, VoyagePrint may replace the omission, issue store credit, or provide a package-price adjustment based on the difference between applicable package tiers. A customer’s private collection or reimbursement arrangement does not alter VoyagePrint’s package valuation.

Damage and Missing Pieces

Shipping damage, shortage, or omission should be reported in writing on the day of pickup, with photographs of packaging, labels, all received pieces, and the claimed issue.

Because the program is time-sensitive, an event-time replacement may be impossible. VoyagePrint may provide post-event replacement, package credit, store credit, or another remedy under the Refund & Limited Remedies Policy.

Carrier Delay and Event Timing

Carrier delay, routing, weather, missed pickup, or event schedule does not create a cash refund right for a custom order. If the shipment arrives after the event, the customer may retrieve it, arrange forwarding at the customer’s expense, or request another resolution VoyagePrint is willing to offer.

Any legally required remedy for unshipped merchandise remains available.

Copyright and Team Permissions

Submitting a photograph represents that the customer has all rights required to reproduce and display it. VoyagePrint is not responsible for disputes between teams, parents, photographers, leagues, or other rights holders.

Program Acknowledgment

By selecting Cooperstown / Oneonta fulfillment, the customer acknowledges the designated pickup arrangement, automated production, no-proof workflow, package pricing, event risk, and responsibility for retrieval and third-party fees.

Importer Responsibility

International customers are responsible for confirming that the product may lawfully enter the destination country and for providing any recipient tax number, identification, permit, or documentation required by customs or the carrier.

Duties, VAT, and Fees

Unless checkout expressly states otherwise, prices are exclusive of import duties, VAT, GST, tariffs, brokerage, customs handling, local delivery fees, and other destination charges. The recipient must pay those charges directly.

Customs Delay

Customs inspections, classification decisions, security screening, local holidays, incomplete recipient documentation, and destination-country transportation may cause substantial delay. Estimated dates are not guarantees.

Refusal or Nonpayment

A custom order returned, destroyed, or abandoned because the recipient refuses charges or fails to complete import requirements remains nonrefundable. Any available reshipment requires payment of all return, storage, correction, duty, and shipping costs.

Risk and Prohibited Destinations

VoyagePrint may decline or cancel an international order before production when shipment is prohibited, commercially impracticable, or inconsistent with sanctions, export, payment, or carrier requirements.

Lost International Shipments

VoyagePrint may wait for international carrier and postal investigation procedures. If the shipment is confirmed lost before delivery, VoyagePrint may replace, refund, or otherwise resolve the order as required by the Commercial Terms and applicable law.

Returns

A return is accepted only with written authorization. The customer is responsible for lawful export, shipping, declarations, and costs unless VoyagePrint determines that it must pay those costs for a verified VoyagePrint error.

Mandatory Consumer Rights

Nothing in this policy excludes consumer rights that applicable destination law requires for the transaction. Any such rights apply only to the extent they are legally mandatory.

Contact VoyagePrint First

Before initiating a non-fraud payment dispute, customers should contact admin@voyageprint.com, identify the order, explain the issue, and provide a reasonable opportunity to review and offer the remedy available under the policies.

This request does not prevent a customer from exercising a nonwaivable payment-card or legal right.

Fraud vs. Merchant Dispute

A customer should report genuinely unauthorized use to the financial institution. A customer who placed or authorized an order should not characterize a fulfillment, quality, delay, or refund disagreement as unauthorized fraud.

Evidence VoyagePrint May Submit

• order and payment records;
• IP, device, checkout, account, and electronic acceptance records where lawfully available;
• submitted images, product configuration, proof, and approval;
• production records and photographs;
• tracking, delivery, pickup, signature, or carrier evidence;
• emails, marketplace messages, and customer communications;
• the terms and policies presented or linked at purchase.

Return of Disputed Merchandise

When a dispute concerns a delivered item alleged to be defective or materially not as described, VoyagePrint may require preservation and authorized return for inspection. Return instructions and responsibility for shipping depend on the claim, marketplace rules, and applicable law.

Good-Faith Chargebacks

VoyagePrint may, however, refuse future business for a lawful reason after repeated unsupported disputes, material misrepresentation, failure to return merchandise when required, or abuse of payment systems.

Review Threats and Payment Demands

A customer may leave an honest review or state an intention to do so. VoyagePrint will not include contract penalties for truthful criticism.

VoyagePrint may stop informal negotiations and preserve evidence when a person demands money, free goods, or unrelated concessions expressly in exchange for withholding, deleting, changing, or preventing a review or public statement, or when communications include harassment, threats, doxxing, or knowingly false factual claims.

No Precedent

Any goodwill credit, refund, replacement, or settlement is a case-specific resolution and does not amend the policies, admit fault, or require equivalent treatment in another matter.

Written-Only Customer Service

Official support is provided by email, website forms, customer portals, or marketplace messaging. VoyagePrint is not obligated to provide telephone, video, or voice support.

Written service protects customers and VoyagePrint by preserving order details, attachments, dates, and agreed resolutions.

Response Expectations

VoyagePrint aims to respond during published business hours and may prioritize time-sensitive production issues. Repeated messages across multiple channels can slow review and do not change the order terms or priority.

Respectful Communication

VoyagePrint will review a good-faith complaint regardless of whether the customer is pleased. Communications may be limited to a designated channel or designated representative if they become abusive, repetitive, threatening, discriminatory, obscene, or materially disruptive.

Limiting communication does not eliminate any obligation VoyagePrint must still perform.

Honest Reviews

VoyagePrint does not prohibit or penalize protected consumer reviews. VoyagePrint may respond publicly with truthful transaction facts, while avoiding unnecessary disclosure of personal information.

Final Decisions

After VoyagePrint communicates a final resolution, it may decline to repeat the same explanation. New information relevant to the decision may be submitted in writing for review.

Records

VoyagePrint may retain messages, attachments, support records, order notes, and related evidence for operational, legal, security, payment, and compliance purposes in accordance with the Privacy Policy.

Authority to Order

A coach, organizer, parent representative, school employee, team manager, business buyer, or other purchaser represents that they are authorized to submit the order, content, names, logos, and participant images.

The ordering customer remains responsible for payment and instructions even when costs are collected from participants.

Participants Are Not Separate Purchasers

Unless VoyagePrint separately invoices each participant, the ordering customer is the contracting purchaser. Parents, players, students, employees, or participants who reimburse the organizer do not receive separate per-piece pricing or refund rights against VoyagePrint.

Package and Volume Pricing

Package pricing may include setup, design preparation, file processing, quantity efficiency, handling, production, and fulfillment. A private allocation of the total among participants does not determine the value of an omitted piece or refund.

Purchase Orders and Credit Terms

Schools, businesses, and institutions requesting Net terms remain subject to approved credit, authorized signatories, invoice requirements, late payment, and collection terms. Customer procurement terms do not override VoyagePrint’s Agreement unless an authorized VoyagePrint representative signs a separate written agreement.

Logos, Schools, Teams, and Leagues

VoyagePrint does not independently verify school, league, photographer, parent, trademark, publicity, or licensing rights. The ordering customer is responsible for all required approvals.

Distribution and Internal Refunds

VoyagePrint is not responsible for how the organizer collects funds, distributes products, promises deadlines, or reimburses participants. VoyagePrint’s obligations are measured by its package pricing, order record, and policies—not by private arrangements.

Business Use and Consequential Loss

Lost fundraising proceeds, missed promotions, participant complaints, labor costs, resale margins, event expenses, or other consequential losses are excluded to the extent permitted by law. The customer should purchase appropriate insurance or contingency supply when those risks are material.

What Cookies Are

VoyagePrint and its service providers may use cookies, pixels, local storage, tags, and similar technologies to operate the store, preserve carts and sessions, prevent fraud, measure performance, and understand marketing.

Necessary Technologies

Disabling necessary cookies may prevent login, cart, checkout, fraud prevention, payment, language, location, or accessibility features from working correctly.

Analytics and Advertising

Analytics may help VoyagePrint understand traffic and improve products. Advertising technologies may measure campaigns, limit repetition, or show relevant ads. Depending on applicable law and configuration, some disclosures may be treated as targeted advertising, sale, or sharing.

Your Choices

You can adjust browser settings, use available cookie or privacy preference controls, and enable recognized opt-out preference signals where supported. Blocking technologies may affect site functionality.

Third Parties

Third-party processing is governed by their privacy notices and the store’s Privacy Policy. VoyagePrint does not control every browser or third-party setting.

Updates

The effective date identifies the current version. Material changes will be posted through the store or another reasonable notice method.

Scope

This Privacy Policy describes how Ground Level Printing, LLC, doing business as VoyagePrint collects, uses, discloses, stores, and otherwise processes personal information when you visit the store, place an order, submit images, communicate with us, or use related services.

This policy should be read with the Commercial Terms and Cookie Policy. Third-party marketplace transactions may also be governed by the marketplace’s privacy notice.

Information We Collect

• Identifiers and contact information: name, email, telephone number, billing and shipping address, account identifiers, and business or team information;
• Order and transaction information: products, options, pricing, payment status, taxes, shipping, proofs, approvals, communications, returns, disputes, and carrier records;
• Payment information: payment processors handle card or financial credentials; VoyagePrint may receive tokens, status, last digits, fraud signals, and transaction records;
• Customer Content: photographs, names, likenesses, logos, artwork, files, and instructions, which may include images of minors when submitted by an authorized adult;
• Device and usage information: IP address, browser, device, approximate location, cookies, page activity, referrer, and security or fraud data;
• Communications: emails, forms, marketplace messages, attachments, complaints, reviews, and customer-service records.

Sources

Information comes from customers and authorized organizers, the Shopify storefront, payment processors, shipping carriers, marketplaces, fraud and security providers, analytics and advertising tools, and other parties involved in the transaction.

How We Use Information

• accept, verify, manufacture, ship, deliver, support, and document orders;
• process photographs and artwork, including image enhancement, background removal, enlargement, and AI-assisted production;
• create proofs, communicate, investigate claims, and provide remedies;
• process payments, taxes, accounting, fraud prevention, chargebacks, and collections;
• maintain security, prevent abuse, comply with law, and enforce agreements;
• improve products, website performance, customer experience, analytics, and marketing;
• maintain reasonable business, legal, warranty, and dispute records.

Legal Bases for EEA/UK Users

Order processing and manufacturing are necessary to perform the contract. Security, recordkeeping, service improvement, and limited business communications may rely on legitimate interests. Optional marketing or certain cookies may rely on consent. Tax, accounting, sanctions, consumer, and legal requests may require processing.

How We Disclose Information

• Shopify and ecommerce infrastructure providers;
• payment processors, banks, fraud prevention, and accounting providers;
• shipping carriers, access points, postal services, customs brokers, and fulfillment partners;
• image-processing, cloud storage, design, communication, and production technology providers;
• analytics, advertising, and marketing providers where configured and legally permitted;
• marketplaces and business partners involved in an order;
• professional advisers, insurers, auditors, regulators, courts, law enforcement, or other parties when legally necessary;
• a buyer, successor, lender, or adviser in a merger, financing, reorganization, or sale of the business.

Sale, Sharing, and Targeted Advertising

VoyagePrint does not sell Customer Content or personal information for cash. Depending on the store’s use of advertising and analytics technologies, certain disclosures may be considered “sale,” “sharing,” or targeted advertising under some privacy laws even when no money changes hands. Where required, VoyagePrint will provide applicable opt-out mechanisms and honor recognized preference signals.

Customer Content and Minors

VoyagePrint does not knowingly invite children to create accounts or place orders. An adult submitting an image of a minor represents that they have parental, guardian, or other lawful authority. If you believe a child’s information was submitted without authority, contact VoyagePrint for review.

Retention

Retention depends on transaction, warranty, tax, accounting, fraud, chargeback, copyright, security, and dispute requirements. Customer Content may be deleted after fulfillment or retained for repeat ordering, quality, support, portfolio use where authorized, or legal reasons. VoyagePrint does not guarantee permanent file storage.

Security

Administrative, technical, and physical measures are used in proportion to the business and information. Customers should protect account credentials and avoid sending unnecessary sensitive information. No transmission or storage method can be guaranteed completely secure.

International Processing

Those countries may have different data-protection laws. Where required, VoyagePrint and its service providers use lawful transfer mechanisms and safeguards.

Privacy Rights

Where applicable, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about categories and disclosures. You may also have rights to opt out of sale, sharing, targeted advertising, or certain automated decision technologies.

VoyagePrint may verify identity and authority, deny or limit requests where permitted, and retain information required for legal or operational reasons. Authorized agents must provide legally sufficient authority.

Exercising Rights

Email admin@voyageprint.com with “Privacy Request” in the subject line or write to 27430 Bostik Court, Suite 107, Temecula, California 92590, United States. Describe the request and the account, order, or email involved.

VoyagePrint will not unlawfully discriminate against a person for exercising a privacy right. You may appeal a denied request where applicable by replying with “Privacy Appeal.”

Marketing Choices

Use the unsubscribe link in a marketing email or contact VoyagePrint. Order, account, security, legal, and customer-service messages are transactional and may still be sent.

Changes and Contact

VoyagePrint may update this policy as services, tools, and laws change. Material changes will be posted or communicated by another reasonable method.

Privacy questions may be sent to admin@voyageprint.com or 27430 Bostik Court, Suite 107, Temecula, California 92590, United States.

Copyright Notice

If you believe material hosted on a VoyagePrint-controlled site infringes your U.S. copyright, you or an authorized agent may submit a notice under the Digital Millennium Copyright Act. Ordinary customer-service issues should not be sent as DMCA notices.

Required Notice Information

• a physical or electronic signature of the copyright owner or authorized agent;
• identification of the copyrighted work, or a representative list if multiple works are covered;
• identification and location of the material claimed to infringe, with enough information for VoyagePrint to locate it;
• the complaining party’s name, mailing address, telephone number, and email address;
• a statement of good-faith belief that the disputed use is not authorized by the owner, agent, or law;
• a statement, under penalty of perjury, that the notice is accurate and the complaining party is authorized to act.

Where to Send a Notice

DMCA Agent
Ground Level Printing, LLC, doing business as VoyagePrint
27430 Bostik Court, Suite 107, Temecula, California 92590, United States
Email: admin@voyageprint.com

The subject line should state “DMCA Copyright Notice.”

Counter-Notice

• a physical or electronic signature;
• identification of the removed material and its prior location;
• a statement under penalty of perjury that removal resulted from mistake or misidentification;
• name, address, telephone number, and consent to the appropriate federal court jurisdiction and service of process from the original claimant.

Restoration and Repeat Infringement

VoyagePrint may forward notices and counter-notices to affected parties and may restore material after the statutory period unless the claimant provides notice of a filed court action. VoyagePrint may suspend or terminate repeat infringers where appropriate.

Misrepresentation

A person who knowingly materially misrepresents infringement or removal by mistake may be liable for damages, costs, and attorneys’ fees under applicable law. Consider obtaining legal advice before submitting a notice or counter-notice.

Commitment

VoyagePrint works toward reasonable accessibility of its website, content, and customer-service processes and seeks to improve compatibility with commonly used assistive technologies.

Ongoing Work

VoyagePrint may review navigation, headings, keyboard use, contrast, labels, alternative text, forms, and document structure as part of ongoing improvements.

Third-Party Content

VoyagePrint does not control every third-party interface but welcomes reports of barriers and will seek a reasonable alternative where practicable.

Requesting Assistance

Email admin@voyageprint.com with “Accessibility” in the subject line. Describe the page, feature, device, assistive technology, and problem. VoyagePrint will make a reasonable effort to respond and provide the requested information or an alternative method.

No Retaliation

A request for accommodation or report of an accessibility barrier will not affect pricing, order eligibility, or customer treatment except where a requested modification would fundamentally alter the product, create an undue burden, or conflict with law.

Clear Information

VoyagePrint will make product descriptions, material limitations, production estimates, and material custom-order restrictions reasonably available before purchase.

Honest Pricing

VoyagePrint will display or provide the merchandise price, shipping, taxes, and material service fees before acceptance, subject to obvious pricing errors and destination charges such as international duties.

Respectful Written Service

VoyagePrint will not require threats, public pressure, or repeated contact to review a properly documented issue. Official support is provided in writing to maintain an accurate record.

Commercially Reasonable Quality

Custom manufacturing includes ordinary variation. A material verified VoyagePrint error will be addressed through the limited remedies in the Agreement.

A Defined Remedy

Depending on the problem, the remedy may be correction, repair, replacement, reprint, package-price adjustment, store credit, refund, or another legally sufficient resolution.

Honest Reviews

VoyagePrint does not prohibit or penalize lawful, truthful consumer reviews, including critical reviews.

Privacy and Content Respect

VoyagePrint processes content for manufacturing, fulfillment, support, security, records, and authorized portfolio use as described in the Privacy and Artwork Policies.

Mandatory Legal Rights

The “all sales final” rule applies to custom products and does not erase legally mandatory remedies for unshipped merchandise, deception, or other nonwaivable consumer protections.

Mutual Responsibility

Customers must provide accurate information, lawful content, usable images, timely approvals, correct addresses, respectful communications, and sufficient time for manufacturing and shipping.

Why Custom Sales Are Final

Once VoyagePrint commits design work, image processing, material, machine time, and labor, the cost exists even if the buyer’s event changes or the buyer no longer wants the product. The final-sale rule allocates that unavoidable custom-production risk to the person who ordered the custom item.

Why Replacement Comes Before Refund

Replacement puts the customer in the position expected from the order while recognizing that the first custom product, labor, and materials cannot be recovered or resold. Cash refunds remain available when VoyagePrint authorizes one or the law requires one.

Why Dates Are Estimates

Artwork quality, approval timing, machine maintenance, material availability, weather, carrier routing, customs, and event volume affect delivery. Ordering early is the most reliable protection for an important date.

Why Screens Do Not Match Print Exactly

The same image will look different across phones, monitors, paper, plastic, fabric, laminate, indoor light, and sunlight. This is why ordinary color variation is not treated as a defect.

Why Proof Approval Matters

A proof is the final checkpoint for visible content. VoyagePrint still remains responsible for production, but it cannot assume that a customer-approved name, image, crop, or date was unintended.

Why Team Heads Use Package Pricing

Preparation, workflow, setup, packaging, and quantity efficiencies are priced at the package level. Dividing the total privately among parents does not create a separate retail price for every duplicate.

Why Support Is Written

Email and messages preserve attachments, dates, promises, addresses, approvals, and resolutions. That record protects the customer as much as it protects VoyagePrint.

Why Honest Reviews Are Protected

VoyagePrint does not contractually silence honest reviews. It does reserve the right to stop informal negotiations when a demand expressly trades money or free goods for suppressing a review, or when communications become threatening or abusive.

The Practical Principle

VoyagePrint accepts responsibility for the manufacturing promises it makes. Customers accept responsibility for their files, permissions, choices, addresses, pickup, timing buffer, and private arrangements with teams or participants.